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Terms and Conditions

 

Shipping & Delivery

All in-stock orders ship from WI the same day if an order is placed by 1:00pm CT (excluding weekends & holidays and orders with custom engraving).

UPS or USPS Shipping Rates do not necessarily apply to Special Orders shipping directly from Germany, Custom Orders or Quantity Discount Orders. Please call for a freight/overseas shipping quote.

See the Shipping Info page for more information and transit times.

PLEASE NOTE: All weights published on this site are estimates and include the weight of packaging. The weight shown with the item does not represent the actual weight of that item.

UPS®  & USPS Shipping Options - Canada
Please Note: buyer is responsible for duties, taxes & brokerage fees upon delivery - Check with your local post office for rates & information or UPS store for rates & information or call 1-800-PICK-UPS (742-5877).

GermanSteins.com Return Policy

International Shipping

GermanSteins.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Germansteins.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at: 

EMAIL:support@internationalcheckout.com.

PHONE:USA Phone: +001.310.601.8196

USA and Canada: +1.866.682.0641

UK Phone: +44.20.8133.2436

Australia Phone: +61.28003.4685

Denmark Phone: +45.36.950312

Sweden Phone: +46.4069.35779

Hong Kong Phone: +852.8175.6057

Japan Phone: +81.50.5534.6826

Finland Phone: +358.(02)3619.0437

Brazil Phone: +55.(11)3717.5368 

Ireland Phone: +353.1443.3715

Mexico Phone: +52.558.421.8266

New Zealand Phone: +64.9889.0408

All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

 

Sales Tax

GermanSteins.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate in Wisconsin for orders shipping within or to Wisconsin. 

 

Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Return Policy and Shipping Damage Claim Information

Extended Holiday Return Policy
Any item(s) purchased NOW thru January 1st, 2018 can be returned through Feb. 28th, 2018

If for any reason you are not satisfied with your purchase, you may return or exchange it. All claims must be made within 60 days of receipt of goods*. Goods must be returned (posted) within 10 days of claim or no refund will be granted. On returns, the customer will be refunded the item's purchase price and applicable tax.  This excludes any shipping charges.  If an order or partial order with our Free Shipping option is returned, we will deduct our actual shipping cost from the refund amount. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise before returning.  Please include date of purchase or invoice/packing slip and reason in your claim. No returns will be accepted without our prior authorization.  All returns must be shipped prepaid,  in the item's original packaging (or suitable shipping box - double boxed if fragile), and appropriately insured, no C.O.D. will be accepted. Shipping charges will not be refunded on returned goods.

An order may be canceled at any time before it ships (excludes custom orders, orders shipping from Germany and orders with engraving*). There are no charges for cancellations prior to shipping. The customer is responsible for all shipping charges for orders canceled after shipment.

Any shipping damage or potential shipping damage needs to be reported to us within 7 business days. If not done so, the buyer assumes responsibility for filing a claim with the carrier/shipping company for any shipping damages.

*Cancellations/Returns for Custom Decorated, Engraved or Special Order Items: Custom order, special order and engraving order cancellations must be in written form and be made prior to the production of decals, screen printing, shipment from Germany and/or engraving for a full refund.  Custom order deposits are non-refundable once decal/screen printing production has begun.  Special order deposits are non-refundable once items are shipped from Germany.  Shipped custom orders, special orders and engraved orders are non-returnable/non-refundable.

Any shipping damage or potential shipping damage needs to be reported to us within 7 business days after delivery. If not done so, the buyer assumes responsibility for filing a claim with the carrier/ shipping company for any shipping damages.

GermanSteins.com reserves the right to cancel any order at anytime. All merchandise remains the property of GermanSteins.com until paid in full.

Copyright Notice

All content appearing on this Web site is the property of GermanSteins.com Copyright © 2005-2017. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005-2017 GermanSteins.com. All rights reserved.

 

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by GermanSteins.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of GermanSteins.com or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site or invoices may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. All measurements listed on this site are approximate. GermanSteins.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if GermanSteins.com believes that customer conduct violates applicable law or is harmful to the interests of GermanSteins.com and its subsidiaries.

You may purchase merchandise from this Web site by using any one of the 4 payment options listed on our Home Page. GermanSteins.com reserves the right to change its payment procedures at any time without prior notice to you.

Privacy Policy

GermanSteins.com use of personal information that you may submit to GermanSteins.com through this Web site is governed by the GermanSteins.com Privacy Policy. We do not sell customer information to any outside groups or interests. We treat your credit card information, email address, name, phone number and shipping/ billing address with the same respect as we expect our own to be treated. Shop with confidence!

 

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. GermanSteins.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of WI shall apply and both parties consent to the jurisdiction of the state courts of Wisconsin, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and GermanSteins.com with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and GermanSteins.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by GermanSteins.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

By placing an order you are allowing GermanSteins.com to periodically email promotional materials to the email address supplied.  You may unsubscribe from these emails at any time by clicking on the unsubscribe link on the bottom of the email.

 

Currency is USD.  All prices listed in USD.