Shipping & Delivery
All in-stock orders ship from Wisconsin, USA the same day if an order is placed by 1:00pm CT (excluding weekends & holidays and orders with custom engraving).
UPS or USPS Shipping Rates do not necessarily apply to Special Orders shipping directly from Germany, Custom Orders or Quantity Discount Orders. Please call for a freight/overseas shipping quote.
Orders shipping to APO, FPO or DPO addresses will ship via the USPS and will be insured by us for a maximum of $250.00 USD. In the case of lost/damage or theft in excess of $250.00 the buyer/recipient is responsible for initiating a claim with the US Post Office for reimbursement.
See the Shipping Info page for more information and transit times. Reference the flag icon on the bottom of our website for information on shipping to international locations (outside of the US).
PLEASE NOTE: All weights published on this site are estimates and may include the weight of packaging. The weight shown with the item does not represent the actual weight of that item.
GermanSteins.com Return Policy
GermanSteins.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate in Wisconsin for orders shipping within or to Wisconsin.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Return Policy and Shipment Damage Claim Information
If for any reason you are not satisfied with your purchase, you may return or exchange it. All claims must be made within 60 days of receipt of goods*. Goods must be returned (posted) within 10 days of claim or no refund will be granted. On returns, the customer will be refunded the item's purchase price and applicable tax. This excludes any shipping charges. If an order or partial order with our Free Shipping option is returned, we will deduct our actual shipping cost from the refund amount. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise before returning. Please include date of purchase or invoice/packing slip and reason in your claim. No returns will be accepted without our prior authorization. All returns must be shipped prepaid, in the item's original packaging (or suitable shipping box - double boxed if fragile), and appropriately insured, no C.O.D. will be accepted. Shipping charges will not be refunded on returned goods. Orders shipping to APO, FPO or DPO addresses will ship via the USPS and will be insured by us for a maximum of $250.00 USD. In the case of lost/damage or theft in excess of $250.00 the buyer/recipient is responsible for initiating a claim with the US Post Office for reimbursement.
An order may be canceled at any time before it ships (excludes custom orders, orders shipping from Germany and orders with engraving*). There are no charges for cancellations prior to shipping. The customer is responsible for all shipping charges for orders canceled after shipment.
*Cancellations/Returns for Custom Decorated, Engraved or Special Order Items: Custom order, special order and engraving order cancellations must be in written form and be made prior to the production of decals, screen printing, shipment from Germany and/or engraving for a full refund. Custom order deposits are non-refundable once decal/screen printing production has begun. Special order deposits are non-refundable once items are shipped from Germany. Shipped custom orders, special orders and engraved orders are non-returnable/non-refundable. Please reference your individual quote for more specific information. Any decal imperfections must be reported in writing to GermanSteins.com within 7 business days of delivery for consideration.
Any shipping damage or potential shipping damage needs to be reported to us within 7 business days after delivery. If not done so, the buyer assumes responsibility for filing a claim with the carrier/ shipping company for any shipping damages.
GermanSteins.com reserves the right to cancel any order at anytime. All merchandise remains the property of GermanSteins.com until paid in full.
Shipment Loss or Damage Claim Information: Any shipping damage, potential shipping damage or lost package needs to be reported to us within 7 business days. If not done so, the buyer assumes responsibility for filing a claim with the carrier/shipping company for any shipping damages or loss. Please contact us with your order number and information on the item(s) that were damaged or lost.
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All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by GermanSteins.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of GermanSteins.com or any third party, except as expressly granted herein.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site or invoices may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. All measurements listed on this site are approximate. GermanSteins.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if GermanSteins.com believes that customer conduct violates applicable law or is harmful to the interests of GermanSteins.com and its subsidiaries.
You may purchase merchandise from this Web site by using any one of the payment options listed on our Home Page. GermanSteins.com reserves the right to change its payment procedures at any time without prior notice to you. GermanSteins.com reserves the right to temporarily hold or cancel an order at our discretion.
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. GermanSteins.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of WI shall apply and both parties consent to the jurisdiction of the state courts of Wisconsin, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and GermanSteins.com with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and GermanSteins.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by GermanSteins.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
By placing an order you are allowing GermanSteins.com to send emails pertaining to said order including but not limited to invoices, shipment confirmation, delivery confirmation, product reviews, company reviews (sent from a 3rd party), any order questions we may have as well as email promotional materials, to the email address supplied. You may unsubscribe to promotional or review emails at any time by clicking on the unsubscribe link on the bottom of the email.
Conversions & all volume measurements listed on our website GermanSteins.com are approximate and should not/are not to be considered a standard of measure.