Good Morning, Before I say anything else, I want to say it would be a pleasure to do business with other companies if they all had a customer service like yours. After dealing with people who act as though their profession is a bother to them, and you as a customer, are a greater bother, it's great to find someone who does a good job and treats customers well. Thanks.
- Fred, PA

Thank you for the promotion offer. It was very kind of you to offer it to me. You have lots of nice stuff on your website. I look foward to ordering from you. - Evelyn, FL

Thank you again. Thanks! I love your stuff! I got a beer stein and it was BEAUTIFUL! - Evelyn, FL

My husband and I really liked your website so we thought we would recommend you. - Melanie, WI We received our order Saturday and we thank you for the wonderful job you did packaging it, not a scratch anywhere! Jerome is really happy with the beer steins and can’t wait to give them to his groomsmen this coming Saturday at our wedding reception. Thank you for your help in getting them to us quickly.- Cyndy & Jerome

Just wanted to let you know that the beer steins were great, got a lot of great comments and big thanks, I also will have to get myself one. Thanks again for your help. - Pete, NY

I am from WI so it is nice to support a WI family company and you have a great website. - Amy, WI 

 

Thanks so much for your prompt handling of exchanging the "boy fishing" for the firefighter beer mug. It is indeed beautiful and will look "glorious" in my den with all the other firefighter paraphernalia collected over the years. - Barbi, OH

Great, thank you so much for your time and effort. I really do appreciate it! - Jim

Excellent!! Thank you for all your additional and swift efforts! I am greatly interested in many of the products on your website! - Jamie, UT

I received the shipment. It is exactly what I wanted. Thank you. - Pat, VA

Received my order, Thank You for quaility,ease, speed and excellent packing, we'll order again. - John, PA

Thank you very much! I received the beer steins and they are awesome. Thanks for keeping me posted on ordering and shipping. I will recommend your site to people I know. Thanks again. - Brandon, PA

Thank you. I really do appreciate the effort you have put into this search. - Robb, TX

Thank you so much for the effort you put forth in finding the beer stein. Michael will be beyond belief and it will help be a touch point of his past. Extraordinary customer service! Thank you, - Robb, TX

Thank you so much for the packing of the Russian Czar beer stein, it arrived in wonderful shape. - John, TX

Great Selection of Steins! Thanks! - Robert, PA

Thank you for your help!!! That is a great stein! -Sincerely, Correna

Thank you so much for researching this. -Debra

Thank you so much for your thoughtfulness and prompt attention. May God Bless! -Dean

Thank you so much...I was able to find what I was looking for on the
Hofbrauhaus site! Appreciate your time, Michelle

Thank you so much for your response, I appreciate you taking the time to tell me
the translation. Thank you again, Joni

Thank you so much, gave me a better idea of what my stein is, again thanks. -Margaret

I've checked around the internet and I can see that Northcote Imports is VERY competitive on price. Thanks, John

I have been on other sites and yours is tuly the best; good quality and friendly service. - Korey, NJ

Wow, what a quick, thorough response. Thanks! FYI, next time we're in Bailey's Harbor, we'll stop by. -Elena

 Hello! I just wanted to take a moment to sincerely thank you all for what has to be one of the best customer service experiences I've ever had the pleasure to deal with. My order for the Official Oktoberfest mug, 6-pack 1L mugs and Ireland mug arrived safely packed and with out any issues. Thank you for everything, and I look forward to shopping with Northcote Imports in the future! - Ross, PA

Thank you for such a quick response. Great customer service. Thanks again! -Michael, CO

Thank you so much for all of the concern, outstanding service and e-mails with my order. I do appreciate your constant up dates, contacts and thoughtfulness. Have a great day and I look forward to do business with you in the future. Very Respectfully, Linda, CA

The stein arrived today in great condition, thanks - Mark, VA

Just wanting to let you know that the two steins arrived safely today and they are absolutely stunning! We sure love shopping with you wonderful folks. You've got the BEST products! High quality, beautiful and flawless! Thank you very much, ... We'll be back 4 more!!! - Marlene, ID

I appreciate your extra effort. I'll be back on your site for next year's stein, only earlier. Best regards, Al, CA 

I wanted to send a Thank You to for your fantastic customer service! I enjoyed my buying experience and will quickly recommend you to friends and family. My products arrived in a timely manner and was in great condition. Merry Christmas, Craig, OH

I just want to thank you for your quick, timely response to my recent orders. The first beer mugs were so large, but you were able to get me the smaller ones quickly. Both shipments were of great quality, too. Thanks, Lucinda, MN

Just recieved my order today, everything was perfect,my wife thinks the Oktoberfest Celabratory Stein is Beautiful and it is !! The magnet bottle opener is on the fridge, looks great. The Packaging was the Best and thanks for the coasters, I have all intentions of giving another order real soon. Thanks Again, Joe, FL

Thank you so much! That is very helpful indeed. Your customer service is wonderful!
Regards, Andrew, Australia 

NCI, I couldn't be more thankful!!...Thank you again for such a quick response. Customer service goes a long way with me regarding future business. It is appreciated. Sincerely, Dave, CA

Awesome! Thank you very much. I will remember this great customer service. - Patrick, LA

Thank you so much. It is nice to know that some people will still spare a few moments of their time to help someone out. - Ryan

This is fantastic--thanks so much for this (translation) service! - Gloria 

Thank you very much. I sincerely appreciate your help and will remember this when making future purchases. Thanks again.

I have ordered from you before and was totally satisfied with how my steins were packages. Great job and also the service was outstanding. - Tanya, NC

I was so happy to find your great website! Thank you in advance for your help. Sincerely, Kathleen

Thanks a million. You guys are great. Thanks again for the follow-up. - Pat 

I would like to say thank you to you for the time and effort you made in identifying my stein for me. Many Thanks, Ian

Just wanted to say thank you for the extra efforts you put into making sure the order got to me in time for my event. I really appreciate it and it will make the evening memorable. Nice to work with you and your customer service was exceptional. Gratefully, Tanya, MA

Thanks so much for having this web site and for ordering the mugs (Official Oktoberfest 2008 Mug) for us Americans who appreciate them. - Barbara, VA

 I just received my order, and I wanted to let you know how impressed I was! The Oktoberfest apron is delightful and the German and Polish glass beer steins are beautiful!!! Can't wait to give them as gifts to see the faces of the recipients. I know they'll love them. Thanks again for the beautiful items. - antoinette, OH thank you very much for the great service. - George, APO, AE

Thanks again for ordering these mugs (Official 2008 Oktoberfest Mugs) for us in the US. Would rather be at the Oktoberfest to get one, but this is second best. - Barbara, VA

I would also like to commend your company. I have been very pleased with all of the items I have received. -Kelli, NY

Yesterday I ordered 5 Gambrinus Beer Steins and they came in the mail today! They are beautiful steins and I couldn't be happier with the purchase! These are going to make the greatest groomsmen gifts of all time! Also, the man I spoke too on the phone when I ordered was very friendly. This was a great experience and I will definately order agin. Thank you Northcote Imports! - Michael, MN  

Thank you so much I sure appreciate that translation! - Susan

Your operation is a class-act. Keep up the great work! Thank you, Seth, MD

 Thank you for responding so quickly to my request. I received the replacement stein yesterday afternoon and it is in excellent condition!
I couldn't be happier with your company and with how easy you made it for me to return the defective stein. Thank you so very much! It's been a pleasure doing business with you! - Tammi :o), CA

Your website is well put together and easy on the eyes. - Gary, CA

 Thank you very much! I appreciate the quick action on this one. You know, as a retailer myself I've often told my employees that people don't judge you by the great service you give every single day. They look at that one time something went wrong and how you handled it! Well, this was handled expertly and one of the better online customer service experiences I've had! I really appreciate that fact and will let everyone I know know where they should go if they have any glassware needs. - Gunnar, ND

 Thank you very much for adjusting the shipping and seeing to it that we receive our merchandise in time. We appreciate the extra attention to
detail and the customer service. - Jean and Johan, MN

Just want to let you know that I received everything, and it all looks great.  Thanks again for your responsiveness  and great customer satisfaction, coasters and shot glasses.  You’ve been great to work with!  Cheers, Jon, MI

I just want to let you know how pleased I am with all the items I have purchased for our nonprofit store.  I never have trouble getting what I order and in a reasonable time. its great.  I will be glad to continue doing business with you in the future.
Linda,  chairperson
german american band auxicillary, NY 

 Mugs/boots arrived yesterday. They turned out great. Thanks for the
quick service... they're going to be a big hit!  Prost!  - Brian, GA

 Thank you–

I received the beer mug on 8/14/09. It was packed so no harm could come to it.  It's a great mug.  Northcote Imports is on my "great places to shop" list.  Good Job. Well Done.  Barbara, NY

 Greetings,
Your shipments has arrived. Thank you much for your great customer service.  I hope to do more business with your company in near future,  Sincerely, Gabriele, NY

Wow!!! Excellent service.......... I am totally impressed. -Peggy, CA 

 The 2 Das Boots I ordered from your company were OUTSTANDING!! My
husband and his friends are still raving about them!   Thanks so much!!  I will definitely tell my friends and family to order from your company!!  You guys have gone over and beyond great customer service!  Thanks again, Toniann, NY

 Thank you so much for your work on this! You guys were very easy to deal with and very informative throughout the process.
I placed the order online and I am looking forward to seeing them in person.
Thanks again for all the help!
Joe, CA

Thanks for the extreme courtesy and immediate response to my call.  Best wishes for a very happy holiday season !
Marcia, PA 

I received the package today. Thank you for your quick response!  Merry Christmas!  Judy, MI  Thank you Northcote Imports for responding to me so promptly and shipping out
my order. I appreciate it. I'm sure I will be ordering from you again in the
near future.  Thanks, Damaris, IL

I am finally getting around to say Thank You so very, very much for the excellent steins. I kept one and the other was a gift and that person was left speechless. They put their stein in the middle and in front of their collection for all to see.
Mine is in the China Glass Cabinet and also in front for all to see. Again Thank You,
Thank You, Thank You!!! - Doug
 

Thank you so much for your help and for responding so promptly. -Gilda 

Thank you so much for responding promptly I appreciate it!
I have just completed my order and anticipate that I will be a continued customer.  Respectfully, Tiffany, CT 

This is extremely gracious of you, and I am very grateful. 
This is my second purchase from your company and I make almost daily use of the glassware I bought previously.  Some friends and I went to Oktoberfest in Munich in 2006 and I recall those good times every time I take a sip.
Thanks again.  - Peter, MO

Thank you so much! I really appreciate your help and will research the manufacturer using the
companies you have recommended.  Thank you again, Mary

I recently ordered the 1 liter Oktoberfest ceramic mug and 1/2 liter HB glass mug.  I wanted to compliment you on the very fast delivery and extra touches like the usps notifications and the coasters you tossed in.  Also the careful packaging was very much appreciated.  I will be buying more from you and recommend as well.  - H.J., IL 

Just wanted to say that everything arrived yesterday and was in perfect shape. Thanks again for all your help with this order. I'll be sure to come back in the future when I'm ready for more. Have a good weekend! - Bill, IL 

Thank you so very, very much for your help and your extraordinarily fast response.
I'll contact these folks and see if I can find out what I have. You have a terrific website. Just found it, and I'll be back soon. - JT, TX 

 Our deepest thanks to you for your valued information.  We really appreciate the translation you provided us. Wishing you a wonderful day from London Ontario Canada!
- James & Mary

I just received my order (German coat of arms stein) yesterday and I had to email you and let you know that I am SO happy!
It is GORGEOUS, quality, and it arrived so quickly!This will be my wedding present to my fiance and I know he will be thrilled!Thank you!  Katie, CA 

 I love my Red Baron stein.  Many thanks for the excellent service (and the translation makes all the difference)
Best regards, Trevor  Thanks, guys.  I have to say that you have been one of the best companies I have dealt with in a long time.  You have always been courteous, friendly, and prompt in responses.  I will definitely be ordering from you again.
Matt, PA

 I want to thank you for your speedy service, attention to detail and delivery..
You are one of the finest companies that I have dealt with on the internet.. Tom, NY


My shipment arrived yesterday. Promt service and all items were in excellent condition. Actually--the items were better quality than I had expected.
Danke y'all from Texas.
- Jack, TX 

That is very professional of you to resolve the situation so quickly, and without fuss. I’m thoroughly impressed. Rest assured, I will be back again as a customer. I like to do business with trusted firms. And I will also advise each of the members of the “King of Prussia” beer-of the-month club about your great customer support. Thank you again. You made my day! - Tom, PA 

 order came in on time... love them  couldn't believe they (0.5 liter glass beer boots) were as thick as they were for that price... solid product .... :)
Timothy, NY

 Thank you, very nice item. (Official 2009 Oktoberfest Beer Stein)
- Douglas, OH

Thank you so much for your translation.  I really appreciate it. - Fred 

 Dear Northcote Imports,
  We ordered the Fantasy Castle Beer Stein and it was everything the website said it was. It came in a week and it was packed well and the shipping cost was reasonable. We bought this because it is so hard to bring things home on a plane anymore and we love German steins, we have at least 40.  Thank You so much. Sincerely, The Weiland Family, PA This is great customer service. Thank you soooo much. I will recommend you to friends. Have a good weekend v/r  Sigrid, AE   


Thank you and i appericate your great service on my order...
Randolph, NJ    

 
We received our order today.  Thank you again, so much, for all your help and efforts to obtain what we wanted and see to it we received it in a timely fashion. This is why we continue to order from you.   - Anna, PA

Thanks again for your obvious attention to customer service. This has been the best online shopping experience I've had in a long time. Regards, Tobi, AK 

You and your company are incredible... What awesome service!!!!!!
Vielen Dank... Froheliche Weinachten!!
Tina, IL 

 
Hi, I just got my mugs and I just wanted to thank you for the fast shipping and the great packaging.
I will definitively make business with you again in the future.
Thanks a lot!
Simon, Quebec, Canada

 I just want to say I appreciate your prompt service. I order a beer boot from you everytime one of our sons or son in-laws turn 30. This is the third one, and the boots always arrive safely and they are beautiful! I will continue to place orders with you. When they reach 40, it will be Beer Steins and you have the best selections.

Barbara, OR

Dear Northcote,
I have received my steins and they are beautiful. To say I am thrilled is an understatement. They will be a nice addition to my super bowl party.  You may rest assured that I will be ordering more in the future. Thanks again
Damon, Ontario, Canada 

 Thanks for all of your help.  I love your service!
Nick, PA

I just received my order of 6 0.5 Liter Stoneware Beer Mugs. Wow!!! They are great quality, great price, and I got them so quickly! Thank you so much!  Jenna, PA   

WOW!  It shipped on Monday and here on Friday!  Thanks!!  It's (U.S. Army History Beer Stein) beautiful and will look fabulous sitting on my display case.  Now I'm positive I chose the right company to do business with.
Thanks again, Leonard, APO, AE  

Dear North Cote Imports;
We just receive the beer stein, which is actually a birthday gift for my son. The shipment was very well packed and the stein looks even better than the
photo on your website. Thanks again. Regards Larry, Ontario, Canada         
 

Danica,
Your team is very professional! We look forward to receiving your handiwork, and passing your name on to other organizations in the area.
Sincerely, Eric, APO, AE, US Africa Command 

 I just want to let you know that I just love the  Lord of Crystal Beer Stein.  It is so beautiful. It adds such beauty to our collection. Thank You so very much for staying in contact with me on the arrival of the stein.
Sincerely, Lorraine, NY

I live in Scotland (UK) and currently work in Germany - your selection of Steins appears better than I seem to be able to find in Germany.
- William, Scotland, UK

Thank you so much for getting this (1 Liter Glass Beer Mug 6-Pack) out to me so quickly! I really appreciate your consideration.
Lauren, NY  Hi, I ordered the Nuremberg Bridal Cup, and just wanted to say thanks so much for the quick and awesome service. I had tried to order this same item from a different website, and  literally a month has gone by without so much as an update or a shipping notice.  (I will be reporting them to the better business bureau) And the wedding that I need this item for is quickly approaching. I decided to chance a differnt website, (you), and I am so glad I did. We recieved the bridal cup today, and it's just what we are looking for.
Thanks Again! 
Sincerely, Jessica, VA 

 Everyone (at least the ones who matter – Pres., VP, etc.) loved the (custom pint) glasses.  Again – thanks for your great service.  We will pass the word about your business.

Kathy, Spuncast Inc., WI

Thank you so much for the beautiful (#T1893004 Drunken Hunters) beer stein . It looks even more
amazing in person. My boyfriend is absolutely going to love it!!  Thank you,

-Misti, CA 

 I am impressed by your quick and informative response.    Thank you! Beverly 

 
Hi Danica, Thank you so much! I'm getting married Saturday and decided on the steins last second as groomsmen gifts.
We're already way over budget so anything helps.
I really appreciate it and I will definitely order from you again and tell my friends as well (I'm a brewing major at College, so I have a lot of friends who would be interested). Thanks again, Brandon, CA

Hello, I wanted to thank you for the excellent products I received over the weekend. Everything turned out just as I had imagined and it was all packed very safely and securely. I also wanted to thank you for your excellent customer service.
It is rare to find a company with great products, great people, and great prices. I will be a repeat customer for sure!
Thank you again. Nelson, NY 

Just wanted to say that we got our (custom decorated) pint glasses last week and we LOVE them!  They are beautiful.  Very nice quality. 
I can't wait to pass them out to our guests. Thanks for helping make our wedding special.  Jessica, OR

 Thanks for getting this (1 Liter Plastic Beer Boot 24-pack) out the door so fast, much appreciated!
 
-Jordan, ND  Thank you so much for your excellent customer service!! We already received the correction to our original order.  We are very pleased with all the products ordered and will definitely order from your company again.  Thanks for taking care of the order problem so swiftly.  Sincerely, Shannon, TX 

I received my order on time Friday. Thank you so much! I appreciate the speedy service and helpful customer service.
-Pete, NY 

 This is the third stein (St. George the Dragon Slayer Beer Stein, Peter Dumler Royalty Beer Stein & Archangel Michael Beer Stein) I have purchased for my son-in-law and he has been delighted with them. I have received great service in the past and the quality of the steins are wonderful. - Patricia, MA

Thanks for the great service and wonderful product.

Val, IL 

I wanted to let you know that I was very happy with my steins (German Heritage - National Anthem Beer Stein, Kaiser Wilhelm II Beer Stein & Germany Souvenir Beer Stein). They are definitely some great works of art. The shipment was delivered in only a few days and it was packaged very carefully. - Glen, OH

 I just wanted to tell you that the service and the quality of the stein was fantastic! Kevin went above and beyond the call
to make sure our beer stein was on time for Christmas. I am happy to be a referral for your business as a very satisfied customer,
and will definitely let others know about you. - Pete, WI

Hi, I just wanted to thank you for all your time & help on the figurine for the lid of the stein, also thank everyone else involved. I hope you all had a merry xmas, and have a happy new year.  Regards, Hank, FL
P.S. Hope you have a good 2011 

Hi - A quick note to let you know my recent purchase of 2 stoneware mugs ("Purity Law" and "Deutschland") far surpassed all expectations--they are  beautiful,high-quality tankards,  and... my husband absolutely LOVES them!
 
For the last year or so, my husband started drinking beer out of my ceramic tea mugs ( and driving me crazy in the meantime-beer and fine tea, in my mind,  just dont mix). When I asked him "Why?" , he told me he liked the "medieval quality" of drinking beer out of ceramics!  KA-BAM...with Christmas on the horizon, Santa's little elves hopped on the internet and found you!
 
The ordering process was easy, your detail and links helped me select the designs I thought he would ( and did) like best...Thanks again for a really fun Christmas gift-in fact he wants to take his tankards to a local brewpub and drink out of them there!
 
My tea mugs & marriage restored...all thanks to you and 2 stoneware tankards!
 
Sincerely, P.W., CA  All of the comments are right on. The stein was packed perfectly and stein is beautiful. I will definite recommend and continue
to use this website. Thank you for the prompt delivery and exceptional product. Nice to know a business that values their customers to earn a customer for life.
- Brett, NJ 

Thank You very much for the prompt handing of my order. Everything arrived in excellant condition today and
actually I am drinking a DAB Bier from the Mug. I will definately be ordering again, Again, Thank You!!! Bill, NJ