Loading... Please wait...

Categories

Our Newsletter


Customer Comments

Submit Customer Feedback

 

When was the last time you emailed a company on a Saturday with a question and got an answer back less than an hour later? Unexpected generosity, FAST shipping and very satisfied with Danica answering my query (in under an hour on a Saturday, no less). Definitely will be a return customer.

I couldn't be happier with my Dimpled Beer Steins! I had them engraved and they came out beautiful. A friend and I actually combined two orders together to save on shipping. Customer service was excellent with handling this. And the packaging.... bubble wrapped, placed in small individual boxes, bubble wrap everything and peanuts. Very happy with this purchase and will use this company over and over.

This was the first time I ordered from this site. I ordered 6 glasses for groomsmen gifts. Initially I made a mistake on my shipping address by accidentally hitting the wrong number. I contacted customer service and they fixed the issue within minutes. The shipping was unbelievably fast and their packaging was done to insure the products made it to me intact. I will most definitely be ordering again and recommending to my friends and family! Thanks!

My very first order and it arrived super fast and everything was beautiful and in perfect condition ! I will place more orders, thank you !!

Excellent price, fast shipping and delivery. Stein arrived in perfect condition, will buy again from here in the future to add to my collection.

Just ordered a beer stein and it came very timely! The packaging was amazing and very well done. The beer stein was in excellent condition and I will use this website in the future to purchase gifts!! Thank you so much! I can't wait to give this gift away!

I belong to a German Club in Michigan. Our members ordered around 3 dozen steins. Through the ordering process I had a great experience, the order was changed several times, many of the steins were individually customized, and to some companies we would have been a real pain. The whole time the staff was friendly and offered great layout advice. They produced a superb product at a fair price, the job was completed when they said it would and not to mention it shipped free! Everyone was happy with their steins, they all had to use them the same night they got them. I would highly recommend this company far and above others that I had dealt with in the past. We will order more from this company in the future. Prost!

I just received my Iron Cross beer stein.  I expected it to be fine.  It isn't.  It is MAGNIFICIENT! (italics)  This career Special Operations officer & military historian is especially grateful not only for the quality that is so evident in the workmanship but in the tradition of THE PROFESSION OF ARMS it represents.  I've served twice in Germany and this really brings back those times.  Well worth every penny it costs.  
Sincerely,
Col. Michael, USAF, ret.
Reno, NV

These items were delivered today in perfect condition and I'm very happy with them.
- Peter, FL

Thanks again for keeping me up with the status. You have gone beyond what I would expect.  I will keep your company in mind when people ask of a good stein company.
- Jacqui, WA

Thank you so much for getting this (Mini Cuckoo Clock with Edelweiss) out right away!  I am thrilled that it's going to make it here in time for the occasion it's meant for.  I will certainly be sure to come back in the future for more fun things!
- Kathy, PA
 
I just wanted to let you know that the stein arrived yesterday in perfect condition.  Thanks very Much.
- Al, CA

We got the shipment yesterday, excellent packing job.  Excellent service!  Thanks.
- Andrew, APO, AE

Thank you so much for your help today.  I cannot wait to see the boots and tell my buddies about germansteins.com!
Thanks,
- Peter, NY

Your steins came today (ZB1746996 Deutschland Panorama Beer Stein & Oktoberfest Panorama Beer Stein K200-O)..they look great, real well done.  I like the one you found for me with the knights..(Deutschland Panorama Beer Stein) though the other is heavier and slightly larger..I love the colors and images. So know he has a start, will keep your info for futher purchase, thanks much
- John, NY

Great products (Beck's Glass Beer Boot 1 Liter, Deutschland Glass Beer Boot, Hofbrauhaus HB Glass Beer Boot 2 Liter, Oktoberfest Hofbrauhaus Felt Party Hat Black, Plastic Beer Boot 1 Liter), well packaged, and promptly received.
Thank you.
- Gary, Canada

You have amazing prices. these will be groomsmen gifts (Glass Hofbrauhaus HB Beer Mugs, 1 Liter). getting married the 1st week of October. thanks
- Daniel, PA

Thank you for expediting this order, great product well made (Bavarian Party Outback Hat & German Style Felt Party Hat with Feather).
Sincerely
- Madeline, NJ

Thank you for your excellent speedy response!  It is a pleasure to do business with your fine company.
Sincerely,
-Jerry, TN


The stein (Afternoon Social Traditional Style Beer Stein) got to my son on time.  Thanks again for your prompt and professional service.  look forward to doing business with you again soon.
- Tony, NY

Thank you for responding so quickly.  I have received the invoice and appreciate your promptness!  Your customer service is great!
- Connie, WI

Hello,
I just wanted to take a minute to let you know how wonderful your products are and what a great experience it was to order from your company twice now.  Your products are of high quality and are wonderfully shipped.  Thank you for making this such a wonderful experience for me.  Keep up the great work!! I am very pleased with my merchandise.
Thank you and God bless!!
- Dana, CA :)

I received the stein (#K303KL Kaiserslautern Ramstein Landstuhl Beer Stein) from your company yesterday and I had to write.  It is beautiful!!  I am so excited to present this stein to my daughter who served in the Army in Landstuhl. The stein is more beautiful than the pictures indicate.  I am just blown away. I also wanted to thank you for the ease of dealing with your company and employees.  
This transaction could not have been any more effortless.  Be  assured that I will be ordering more steins
from you as both my daughter and son want to start a collection. Thank you!! Thank you!!
Sincerely,
- Lauren, MO

I got the 9 glass/pewter steins (#MC6106S Glass Beer Stein with Pointed Pewter Lid) today. They turned out great with the quotes I had you guys engrave. Thanks a ton!
-Daniel, GA

Just received my stein (#K1111BLE Deutschland Germany Jousting Knights Beer Stein) and I couldn't be more happy. From the shopping experience, packaging of shipment, and quality of product everything was top notch.  This was my first time making a purchase and I will be ordering again.
Thank you.
- Mary, MN

Thank you very much for such a wonderful product.  The Boot (US Navy Glass Beer Boot) was a great success and the person to whom this gift was intended for was by very pleased.  It was the best way to wish a great person a well deserved retirement from the US Navy.
Thank you,
- Oscar, CA

Thank you for your prompt reply and service. As I truly appreciate it.  Will use you again, I am sure, as we have a family of "beer lovers".
Thanks,
- Angela, KS

Thank you very much! I really do appreciate your expedient service.  I purchase steins on a frequent basis and will certainly use you in the future.  Great experience from the customers end!
Sincerely,
- Nicholas, VA

Thank you!  I ordered the two. Please let me know when you receive the other from Germany.
You have provided the best customer service I have ever dealt with.
Thanks,
- Mike, NY

Thank you again for your prompt attention and professionalism
- Diane, WI

Great thank you so much for getting back to me so promptly. Your company has been fantastic.
- Chris, NY

Thank you very much – these masskrugs are great!!  I will definitely recommend your website to others!
- Matthew, MN

You are absolutely awesome, Thank you so much!!!  I am telling everyone I know to purchase their mugs and drinkware through you.
Cheers,
- Rob, Washington DC

Thank you very much. I look forward to using this site for various different things and I will recommend you to my friends that are interested in the kinds of things you have to offer.
-Troy

I just opened my package.  I love the mug! I cant believe the good quality!
Danke Schön!
- Carina, IL

Thank you.  I must compliment you on your excellent service!
-Pat

I would like to take this opportunity to thank you from the bottom of my heart for your magnificent customer service and for the exceptional efforts on my behalf to Locate a Military Police Stein. I am a Cold War vet who Served In Germany from 1979-1985. It was the Greatest Time of My Life. When I saw your Web Site and admired the Beautiful Steins I recaptured the countless great memories of my time in Germany. I will be in touch to all My Brothers who served in Germany to alert them to your Company. There are other steins in your selection that I will be purchasing in the near future. You have made me a customer for life.
Sincerely
- Charles

I have received my order.  The mugs are exactly what I wanted. Thank you for their prompt delivery.
An appreciative customer,
- Stuart, OH

That was very fast!  My order just arrived in the mail today (Saturday).  
The stein and engraving look great and will make a terrific 10th-year commemorative for our Oktoberfest's primary organizer.
Thanks,
- Mike, WI

I also would like to say how happy I am with my last order. (glass boots with engraving)
I would not order from anywhere else you guys do great work. Thanks so much!
- Kristy, MD

My wife ordered a stein from your website and it arrived today.  I was very impressed with how well the stein was packed for shipment.   Your team did a great job!  Oh, and the stein (200th Anniversary Oktoberfest) looks better than its pictures!
Regards,
- Andy, MO

I just wanted to drop a note thanking you for your excellent service.  My son is getting married August 4, 2012 and placed an order for 12 "das boots".  A gentleman I talked to said they would be getting them in and we would receive them this week.  The engraving looks wonderful and they arrived safely thanks to the packing material.  I really appreciate the time and care for detail your company provided.  Thank you again for your professionalism.
- Marilyn, MO

Working in the online retail myself, I was very pleased with the way you order process worked and prompt service to received from your company. The order was on time, Packaged perfectly, and I where my order was at all times in the shipping process. I could see care had been taken to fill the order quickly, but not at the cost of the product. I was left with a feeling of confidence in your work.
Very nicely done.  I will be saving your Website for future use.
- John, NE

Hello,
Thank you very much for re-shipping this for me.  The postal service in South Chicago is notoriously pretty iffy on deliveries, and I greatly appreciate your fantastic customer service.  I'll gladly point anyone in your direction for future stein purchases.
Thanks again,
- Brian, IL

great doing business with you, the steins are excellent. Just wanted to say thanks!
C D, PA

You guys rock! (Your glass boots are really one of the best I've ever seen!!) :)

Oh my gosh! Es sieht so wunderschön! I think i'm gonna cry. Hahaha. My German Boss is so going to love that! Thank You Thank You Thank You! :):):)  Sie sind super! Thoroughly exceeded my expectations.
I'll rate you guys a 1000/10. ;)  I'd be sure to recommend you guys to my friends!
HUGS AND KISSES to everyone at Northcote Imports LLC :)
Tschüss!
Warmest Regards
- Shirrin, Singapore

I really appreciate the extra-mile service and we'll be recommending your site to friends.
- Colin, WA

Thank you so much for the order. It was perfect. The delivery time was exceptional.  We will definitely use you again!!  Thanks again!
- Sarah, TX

Just a big thank you for the BOOT- it was perfect! I got it in time and he loved it and we were all so happy.
I look forward to ordering from you again, your service was excellent. Sincerely,
- Karen, PA

Thank you for getting back to me so soon. Y'all have a very good customer support system and I really appreciate it.  Thank You.
- Obie, TX

I received your product and it is fantastic!! Thank you for your business!
- Jessica, WA

Ordered from you last year 2 Oktoberfest beer steins. Loved them!
- Katrina, FL

Thanks! I ordered the beer boots before for my groomsmen and they are great!  This stein (Deutschland Germany Eagle Beer Stein K430SZAB) will be what I drink from at the wedding. Looking forward to it.
Regards,
- Stefan, MA

Sure, that would be fine.  Thank you for inspecting the merchandise beforehand and offering an alternative.  
I appreciate the good customer service which is why I will continue to order from your company.  Not all companies have this same customer service philosophy and it will not go unnoticed.
Thanks,
- Stephanie, WI

I wanted to thank you for the prompt delivery of my engraved stein (#MC6106S Glass Stein with Pointed Pewter Lid). It is beautiful and I know that it will be a great Christmas gift!
You were so fast I could hardly believe it!
Thank you,
- Karla, MI

The pictures of the beer stein look great...we're sure that our son will be very happy with them.
Couldn't begin to express our appreciation for helping us and we will share our experience and your
products with all our friends/family.
Thanks again,
- Walt and Pam, FL

I just wanted to write to thank you so much for my order! I'm so excited for my boyfriend to open his engraved boot on Christmas.  My order was completed, shipped, and received, all within 5 days; that's amazing for a custom order! I will definitely be ordering again in the future for some other steins I liked. Your customer service was also very responsive when I emailed about steins being restocked.  Very happy all around my choice to order from this website and I will be a repeat customer!
- Kelly, MD

I am not a new customer, but rather a returning one. I enjoy you website and you have some of the best prices anywhere. Thanks
- Enrique, FL

Thank you, so much for your great attention to my little order.  Looking forward to enjoying these wonderful glasses for many years-bringing back fond memories of my visit to Germany.
Your Customer Service speaks volumes about your company.
- Sarah, OH

Hey. I just want to say thanks for sending out my order so quickly.  It arrived today, way before I thought it would. I was pleasantly surprised by your professionalism and fantastic updates and communication.
The steins are awesome, too!  Keep up the good work.
Regards,
- Drew, DE


Thank you very much.  I appreciate the great customer service and will continue to recommend your great products.
- Gregory, FL

Just "thank you" for the greatest wedding party gifts!
- Kathleen, IA

Absolutely awesome service - thank you so much!!
- Carol, NY

hi, I just wanted to tell you I received my order. It was so fast coming, and the stein is really nice. I got the glass one with my son's name and date of 21st birthday etched on. he really liked it, and i was very pleased and will  definitely refer you to others. in fact, I already saw a wedding stein that i am going to order for a nephew. thank you so much.
- Geri, PA

Simply amazing thank you again the items look great (Engraved 1 Liter Glass Boots and Dimpled Oktoberfest Glass Beer Mug 1 Liter)
- Shaun, PA

Dear German Steins,

Kevin helped me place an order this AM, and he was very patient, courteous & helpful.  
He made the experience a pleasure, and I appreciated giving you folks my business.  :)
Sincerely,
- Ted, CA

Thank you for your help and for taking the time to provide so much information.  That is real customer service.
Best wishes,
- Dan

My brother loved his German HB mugs and book. Will be looking at your site again. Thanks    
- Melissa, NC

Dear GermanSteins.com,
Twice now I have called to ask questions & subsequently in the same calls placed orders.  Each time it was Kevin I spoke with.  He was cheery, competent, knowledgeable, helpful & the consummate gentleman.  He makes me wish I could give you even more business on a regular basis.

Before I went to Germany I shopped your site to buy authentic German gifts so I wouldn't have to spend my vacation time shopping, and hauling everything around w/me.  I received my first shipment from you folks before I started my trip and was thoroughly happy with it.  I overlooked some people on my original gift list, so today I placed the 2nd order.

Again, many thanks.  Your prices beat everyone else, the quality of the things I purchased is great, but those things were exceeded by the customer service I received from Kevin.  :)

- Sincerely, Ted, CA

Hi. Just wanted to thank you for the time and effort in sending me the historical 5 towns steins.
They are absolutely stunning.  My son is extremely pleased and can't wait to present them to his groomsmen. Since you offer the best prices (by far) with professional service, it is a wonder why anybody would purchase a stein through another website.
- Michael, NY

The stein arrived yesterday and was presented today as a going away gift.  Thank you for exceeding my expectations.
- Len, VA


I received the order (Image Laser Engraved 1 liter glass beer boots) yesterday, and would like to thank you for all your help, they look great
- Kevin, CA

Thank you so much for the tracking info. Received the Stein, and absolutely love it!
- Pamela, AL

Thank you for the great customer service! No inconvenience was caused and your actions have made me a loyal customer.  I collect steins and any stein needs I have in the future, I'll check with you guys first. I will also be recommending your company to many of my beer enthusiast friends. Thank you for the great service!
- Chris, NY

I am very pleased with my recent order (1 Liter Glass Beer Boots). I ordered on a Sunday afternoon and received the package Tuesday afternoon with standard shipping. Also I was very impressed with the packaging. thank you for having such quick turn around. will be ordering from you again.
- Heather, IL

Thank you so much for the prompt reply and for sending a corrected engraved glass!  
It looks perfect and just arrived in the mail today.  We could not be happier with the quality of the glasses and your service.  I will be writing a very nice review on your website.
Thanks again for everything and take care,
- Matthew, MD

Just a huge thank you for ensuring we received our Oktoberfest mugs (24 pks) on time. They were a huge hit at our event and next year we will be ordering tons more. Thanks to Kevin for his excellent customer service through the entire ordering process, I will recommend your business to all my friends.
- Susan, NJ

Thank you so much! Buying these groomsman gifts from germansteins was a great idea! You guys made it so easy for me! I wish the rest of the wedding planning could go like this.
- Ryan, NY

Dear Germansteins team, I wanted to wish you all nice holidays and another THANK YOU for taking care of all my orders this year. Your products made some wonderful gifts for my friends and family this season.
Even the advent calendar arrived on time for my little daughter to enjoy!
Cheers,
- Peter, CA

WOW Amazing.  Your site reviews are right.  Awesome customer service!!!  Thank you so much for the discount :)  I can't wait to get the mugs in the mail.  They are going to make a great gift for my husband.
Thank you again,
- Sandra, Alberta, Canada

Best Wishes to all of you at GermanSteins.com. Everything we've purchased has been perfect and your shipping department KNOWS how to pack breakables. Also, your prices may be the most affordable online. Well done & keep up the good work.
Jay & Shirley, NV

Just wanted to say thank you so much for how well my order was packed. It arrived safely and promptly. Very happy with the beer stein and excited to gift it! Hope to order from you again. All the best to you and your family over the holiday season!
- Corry, Manitoba, Canada

In November, I ordered 9 personally-engraved Gluckauf mugs from Germansteins.com. My group was getting together for our bi-annual reunion and we wanted something to commemorate our time spent in Germany together. I reached out to Customer Service and inquired about having a special placement for the two lines of text we wanted engraved on our mugs. Danica was quick to respond and very willing to look at what I had in mind and work with me. She replied with a mock-up almost immediately after I sent her my request and was more than willing to create additional mark-ups for me when I changed my mind on the font. I didn't feel rushed or like I was imposing on the company with my requests.

When my mugs arrived, they were beautiful and the engraving was exactly as I had requested. My group was thrilled!

It is rare to work with a company that has such wonderful customer service, and I will recommend Germansteins.com to all of my friends and family in the future.

Thank you for all of your help.
Sincerely,
-Kelli, FL

My name is David and I just received the steins I ordered.  I my say that I am totally pleased with the product.  I think the groomsmen in my son's wedding will really like them.  Thank-you for great service and a great product.
- David, PA

Good Morning, Before I say anything else, I want to say it would be a pleasure to do business with other companies if they all had a customer service like yours. After dealing with people who act as though their profession is a bother to them, and you as a customer, are a greater bother, it's great to find someone who does a good job and treats customers well. Thanks.
- Fred, PA

Thank you for the promotion offer. It was very kind of you to offer it to me. You have lots of nice stuff on your website. I look foward to ordering from you. - Evelyn, FL

Thank you again. Thanks! I love your stuff! I got a beer stein and it was BEAUTIFUL! - Evelyn, FL

My husband and I really liked your website so we thought we would recommend you. - Melanie, WI We received our order Saturday and we thank you for the wonderful job you did packaging it, not a scratch anywhere! Jerome is really happy with the beer steins and can’t wait to give them to his groomsmen this coming Saturday at our wedding reception. Thank you for your help in getting them to us quickly.- Cyndy & Jerome

Just wanted to let you know that the beer steins were great, got a lot of great comments and big thanks, I also will have to get myself one. Thanks again for your help. - Pete, NY

I am from WI so it is nice to support a WI family company and you have a great website. - Amy, WI 

 

Thanks so much for your prompt handling of exchanging the "boy fishing" for the firefighter beer mug. It is indeed beautiful and will look "glorious" in my den with all the other firefighter paraphernalia collected over the years. - Barbi, OH

Great, thank you so much for your time and effort. I really do appreciate it! - Jim

Excellent!! Thank you for all your additional and swift efforts! I am greatly interested in many of the products on your website! - Jamie, UT

I received the shipment. It is exactly what I wanted. Thank you. - Pat, VA

Received my order, Thank You for quaility,ease, speed and excellent packing, we'll order again. - John, PA

Thank you very much! I received the beer steins and they are awesome. Thanks for keeping me posted on ordering and shipping. I will recommend your site to people I know. Thanks again. - Brandon, PA

Thank you. I really do appreciate the effort you have put into this search. - Robb, TX

Thank you so much for the effort you put forth in finding the beer stein. Michael will be beyond belief and it will help be a touch point of his past. Extraordinary customer service! Thank you, - Robb, TX

Thank you so much for the packing of the Russian Czar beer stein, it arrived in wonderful shape. - John, TX

Great Selection of Steins! Thanks! - Robert, PA

Thank you for your help!!! That is a great stein! -Sincerely, Correna

Thank you so much for researching this. -Debra

Thank you so much for your thoughtfulness and prompt attention. May God Bless! -Dean

Thank you so much...I was able to find what I was looking for on the
Hofbrauhaus site! Appreciate your time, Michelle


Thank you so much for your response, I appreciate you taking the time to tell me
the translation. Thank you again, Joni


Thank you so much, gave me a better idea of what my stein is, again thanks. -Margaret

I've checked around the internet and I can see that Northcote Imports is VERY competitive on price. Thanks, John

I have been on other sites and yours is tuly the best; good quality and friendly service. - Korey, NJ

Wow, what a quick, thorough response. Thanks! FYI, next time we're in Bailey's Harbor, we'll stop by. -Elena

 Hello! I just wanted to take a moment to sincerely thank you all for what has to be one of the best customer service experiences I've ever had the pleasure to deal with. My order for the Official Oktoberfest mug, 6-pack 1L mugs and Ireland mug arrived safely packed and with out any issues. Thank you for everything, and I look forward to shopping with Northcote Imports in the future! - Ross, PA

Thank you for such a quick response. Great customer service. Thanks again! -Michael, CO

Thank you so much for all of the concern, outstanding service and e-mails with my order. I do appreciate your constant up dates, contacts and thoughtfulness. Have a great day and I look forward to do business with you in the future. Very Respectfully, Linda, CA

The stein arrived today in great condition, thanks - Mark, VA

Just wanting to let you know that the two steins arrived safely today and they are absolutely stunning! We sure love shopping with you wonderful folks. You've got the BEST products! High quality, beautiful and flawless! Thank you very much, ... We'll be back 4 more!!! - Marlene, ID

I appreciate your extra effort. I'll be back on your site for next year's stein, only earlier. Best regards, Al, CA 

I wanted to send a Thank You to for your fantastic customer service! I enjoyed my buying experience and will quickly recommend you to friends and family. My products arrived in a timely manner and was in great condition. Merry Christmas, Craig, OH

I just want to thank you for your quick, timely response to my recent orders. The first beer mugs were so large, but you were able to get me the smaller ones quickly. Both shipments were of great quality, too. Thanks, Lucinda, MN

Just recieved my order today, everything was perfect,my wife thinks the Oktoberfest Celabratory Stein is Beautiful and it is !! The magnet bottle opener is on the fridge, looks great. The Packaging was the Best and thanks for the coasters, I have all intentions of giving another order real soon. Thanks Again, Joe, FL

Thank you so much! That is very helpful indeed. Your customer service is wonderful!
Regards, Andrew, Australia 

NCI, I couldn't be more thankful!!...Thank you again for such a quick response. Customer service goes a long way with me regarding future business. It is appreciated. Sincerely, Dave, CA

Awesome! Thank you very much. I will remember this great customer service. - Patrick, LA

Thank you so much. It is nice to know that some people will still spare a few moments of their time to help someone out. - Ryan

This is fantastic--thanks so much for this (translation) service! - Gloria 

Thank you very much. I sincerely appreciate your help and will remember this when making future purchases. Thanks again.

I have ordered from you before and was totally satisfied with how my steins were packages. Great job and also the service was outstanding. - Tanya, NC

I was so happy to find your great website! Thank you in advance for your help. Sincerely, Kathleen

Thanks a million. You guys are great. Thanks again for the follow-up. - Pat 

I would like to say thank you to you for the time and effort you made in identifying my stein for me. Many Thanks, Ian

Just wanted to say thank you for the extra efforts you put into making sure the order got to me in time for my event. I really appreciate it and it will make the evening memorable. Nice to work with you and your customer service was exceptional. Gratefully, Tanya, MA

Thanks so much for having this web site and for ordering the mugs (Official Oktoberfest 2008 Mug) for us Americans who appreciate them. - Barbara, VA

 I just received my order, and I wanted to let you know how impressed I was! The Oktoberfest apron is delightful and the German and Polish glass beer steins are beautiful!!! Can't wait to give them as gifts to see the faces of the recipients. I know they'll love them. Thanks again for the beautiful items. - antoinette, OH thank you very much for the great service. - George, APO, AE

Thanks again for ordering these mugs (Official 2008 Oktoberfest Mugs) for us in the US. Would rather be at the Oktoberfest to get one, but this is second best. - Barbara, VA

I would also like to commend your company. I have been very pleased with all of the items I have received. -Kelli, NY

Yesterday I ordered 5 Gambrinus Beer Steins and they came in the mail today! They are beautiful steins and I couldn't be happier with the purchase! These are going to make the greatest groomsmen gifts of all time! Also, the man I spoke too on the phone when I ordered was very friendly. This was a great experience and I will definately order agin. Thank you Northcote Imports! - Michael, MN  

Thank you so much I sure appreciate that translation! - Susan

Your operation is a class-act. Keep up the great work! Thank you, Seth, MD

 Thank you for responding so quickly to my request. I received the replacement stein yesterday afternoon and it is in excellent condition!
I couldn't be happier with your company and with how easy you made it for me to return the defective stein. Thank you so very much! It's been a pleasure doing business with you! - Tammi :o), CA


Your website is well put together and easy on the eyes. - Gary, CA

 Thank you very much! I appreciate the quick action on this one. You know, as a retailer myself I've often told my employees that people don't judge you by the great service you give every single day. They look at that one time something went wrong and how you handled it! Well, this was handled expertly and one of the better online customer service experiences I've had! I really appreciate that fact and will let everyone I know know where they should go if they have any glassware needs. - Gunnar, ND

 Thank you very much for adjusting the shipping and seeing to it that we receive our merchandise in time. We appreciate the extra attention to
detail and the customer service. - Jean and Johan, MN

Just want to let you know that I received everything, and it all looks great.  Thanks again for your responsiveness  and great customer satisfaction, coasters and shot glasses.  You’ve been great to work with!  Cheers, Jon, MI

I just want to let you know how pleased I am with all the items I have purchased for our nonprofit store.  I never have trouble getting what I order and in a reasonable time. its great.  I will be glad to continue doing business with you in the future.
Linda,  chairperson
german american band auxicillary, NY 


 Mugs/boots arrived yesterday. They turned out great. Thanks for the
quick service... they're going to be a big hit!  Prost!  - Brian, GA

 Thank you–

I received the beer mug on 8/14/09. It was packed so no harm could come to it.  It's a great mug.  Northcote Imports is on my "great places to shop" list.  Good Job. Well Done.  Barbara, NY

 Greetings,
Your shipments has arrived. Thank you much for your great customer service.  I hope to do more business with your company in near future,  Sincerely, Gabriele, NY


Wow!!! Excellent service.......... I am totally impressed. -Peggy, CA 

 The 2 Das Boots I ordered from your company were OUTSTANDING!! My
husband and his friends are still raving about them!   Thanks so much!!  I will definitely tell my friends and family to order from your company!!  You guys have gone over and beyond great customer service!  Thanks again, Toniann, NY


 Thank you so much for your work on this! You guys were very easy to deal with and very informative throughout the process.
I placed the order online and I am looking forward to seeing them in person.
Thanks again for all the help!
Joe, CA


Thanks for the extreme courtesy and immediate response to my call.  Best wishes for a very happy holiday season !
Marcia, PA 


I received the package today. Thank you for your quick response!  Merry Christmas!  Judy, MI  Thank you Northcote Imports for responding to me so promptly and shipping out
my order. I appreciate it. I'm sure I will be ordering from you again in the
near future.  Thanks, Damaris, IL


I am finally getting around to say Thank You so very, very much for the excellent steins. I kept one and the other was a gift and that person was left speechless. They put their stein in the middle and in front of their collection for all to see.
Mine is in the China Glass Cabinet and also in front for all to see. Again Thank You,
Thank You, Thank You!!! - Doug

 


Thank you so much for your help and for responding so promptly. -Gilda 

Thank you so much for responding promptly I appreciate it!
I have just completed my order and anticipate that I will be a continued customer.  Respectfully, Tiffany, CT 


This is extremely gracious of you, and I am very grateful. 
This is my second purchase from your company and I make almost daily use of the glassware I bought previously.  Some friends and I went to Oktoberfest in Munich in 2006 and I recall those good times every time I take a sip.
Thanks again.  - Peter, MO


Thank you so much! I really appreciate your help and will research the manufacturer using the
companies you have recommended.  Thank you again, Mary


I recently ordered the 1 liter Oktoberfest ceramic mug and 1/2 liter HB glass mug.  I wanted to compliment you on the very fast delivery and extra touches like the usps notifications and the coasters you tossed in.  Also the careful packaging was very much appreciated.  I will be buying more from you and recommend as well.  - H.J., IL 

Just wanted to say that everything arrived yesterday and was in perfect shape. Thanks again for all your help with this order. I'll be sure to come back in the future when I'm ready for more. Have a good weekend! - Bill, IL 


Thank you so very, very much for your help and your extraordinarily fast response.
I'll contact these folks and see if I can find out what I have. You have a terrific website. Just found it, and I'll be back soon. - JT, TX 


 Our deepest thanks to you for your valued information.  We really appreciate the translation you provided us. Wishing you a wonderful day from London Ontario Canada!
- James & Mary

I just received my order (German coat of arms stein) yesterday and I had to email you and let you know that I am SO happy!
It is GORGEOUS, quality, and it arrived so quickly!This will be my wedding present to my fiance and I know he will be thrilled!Thank you!  Katie, CA 

 I love my Red Baron stein.  Many thanks for the excellent service (and the translation makes all the difference)
Best regards, Trevor
 Thanks, guys.  I have to say that you have been one of the best companies I have dealt with in a long time.  You have always been courteous, friendly, and prompt in responses.  I will definitely be ordering from you again.
Matt, PA


 I want to thank you for your speedy service, attention to detail and delivery..
You are one of the finest companies that I have dealt with on the internet.. Tom, NY



My shipment arrived yesterday. Promt service and all items were in excellent condition. Actually--the items were better quality than I had expected.
Danke y'all from Texas.
- Jack, TX 

That is very professional of you to resolve the situation so quickly, and without fuss. I’m thoroughly impressed. Rest assured, I will be back again as a customer. I like to do business with trusted firms. And I will also advise each of the members of the “King of Prussia” beer-of the-month club about your great customer support. Thank you again. You made my day! - Tom, PA 

 order came in on time... love them  couldn't believe they (0.5 liter glass beer boots) were as thick as they were for that price... solid product .... :)
Timothy, NY


 Thank you, very nice item. (Official 2009 Oktoberfest Beer Stein)
- Douglas, OH

Thank you so much for your translation.  I really appreciate it. - Fred 

 Dear Northcote Imports,
  We ordered the Fantasy Castle Beer Stein and it was everything the website said it was. It came in a week and it was packed well and the shipping cost was reasonable. We bought this because it is so hard to bring things home on a plane anymore and we love German steins, we have at least 40.  Thank You so much. Sincerely, The Weiland Family, PA
This is great customer service. Thank you soooo much. I will recommend you to friends. Have a good weekend v/r  Sigrid, AE   


Thank you and i appericate your great service on my order...
Randolph, NJ    

 
We received our order today.  Thank you again, so much, for all your help and efforts to obtain what we wanted and see to it we received it in a timely fashion. This is why we continue to order from you.   - Anna, PA

Thanks again for your obvious attention to customer service. This has been the best online shopping experience I've had in a long time. Regards, Tobi, AK 

You and your company are incredible... What awesome service!!!!!!
Vielen Dank... Froheliche Weinachten!!
Tina, IL 

 
Hi, I just got my mugs and I just wanted to thank you for the fast shipping and the great packaging.
I will definitively make business with you again in the future.
Thanks a lot!
Simon, Quebec, Canada

 I just want to say I appreciate your prompt service. I order a beer boot from you everytime one of our sons or son in-laws turn 30. This is the third one, and the boots always arrive safely and they are beautiful! I will continue to place orders with you. When they reach 40, it will be Beer Steins and you have the best selections.

Barbara, OR

Dear Northcote,
I have received my steins and they are beautiful. To say I am thrilled is an understatement. They will be a nice addition to my super bowl party.  You may rest assured that I will be ordering more in the future. Thanks again
Damon, Ontario, Canada 

 Thanks for all of your help.  I love your service!
Nick, PA

I just received my order of 6 0.5 Liter Stoneware Beer Mugs. Wow!!! They are great quality, great price, and I got them so quickly! Thank you so much!  Jenna, PA   

WOW!  It shipped on Monday and here on Friday!  Thanks!!  It's (U.S. Army History Beer Stein) beautiful and will look fabulous sitting on my display case.  Now I'm positive I chose the right company to do business with.
Thanks again, Leonard, APO, AE
 

Dear North Cote Imports;
We just receive the beer stein, which is actually a birthday gift for my son. The shipment was very well packed and the stein looks even better than the
photo on your website. Thanks again. Regards Larry, Ontario, Canada         
 

Danica,
Your team is very professional! We look forward to receiving your handiwork, and passing your name on to other organizations in the area.
Sincerely, Eric, APO, AE, US Africa Command 

 I just want to let you know that I just love the  Lord of Crystal Beer Stein.  It is so beautiful. It adds such beauty to our collection. Thank You so very much for staying in contact with me on the arrival of the stein.
Sincerely, Lorraine, NY

I live in Scotland (UK) and currently work in Germany - your selection of Steins appears better than I seem to be able to find in Germany.
- William, Scotland, UK

Thank you so much for getting this (1 Liter Glass Beer Mug 6-Pack) out to me so quickly! I really appreciate your consideration.
Lauren, NY
 
Hi, I ordered the Nuremberg Bridal Cup, and just wanted to say thanks so much for the quick and awesome service. I had tried to order this same item from a different website, and  literally a month has gone by without so much as an update or a shipping notice.  (I will be reporting them to the better business bureau) And the wedding that I need this item for is quickly approaching. I decided to chance a differnt website, (you), and I am so glad I did. We recieved the bridal cup today, and it's just what we are looking for.
Thanks Again! 
Sincerely, Jessica, VA 

 Everyone (at least the ones who matter – Pres., VP, etc.) loved the (custom pint) glasses.  Again – thanks for your great service.  We will pass the word about your business.

Kathy, Spuncast Inc., WI

Thank you so much for the beautiful (#T1893004 Drunken Hunters) beer stein . It looks even more
amazing in person. My boyfriend is absolutely going to love it!! 
Thank you,

-Misti, CA 

 I am impressed by your quick and informative response.    Thank you! Beverly 

 
Hi Danica,
Thank you so much! I'm getting married Saturday and decided on the steins last second as groomsmen gifts.
We're already way over budget so anything helps.

I really appreciate it and I will definitely order from you again and tell my friends as well (I'm a brewing major at College, so I have a lot of friends who would be interested). Thanks again, Brandon, CA

Hello, I wanted to thank you for the excellent products I received over the weekend. Everything turned out just as I had imagined and it was all packed very safely and securely. I also wanted to thank you for your excellent customer service.
It is rare to find a company with great products, great people, and great prices. I will be a repeat customer for sure!
Thank you again. Nelson, NY 

Just wanted to say that we got our (custom decorated) pint glasses last week and we LOVE them!  They are beautiful.  Very nice quality. 
I can't wait to pass them out to our guests. Thanks for helping make our wedding special.  Jessica, OR

 Thanks for getting this (1 Liter Plastic Beer Boot 24-pack) out the door so fast, much appreciated!
 
-Jordan, ND
 
Thank you so much for your excellent customer service!! We already received the correction to our original order.  We are very pleased with all the products ordered and will definitely order from your company again.  Thanks for taking care of the order problem so swiftly.  Sincerely, Shannon, TX 

I received my order on time Friday. Thank you so much! I appreciate the speedy service and helpful customer service.
-Pete, NY
 

 This is the third stein (St. George the Dragon Slayer Beer Stein, Peter Dumler Royalty Beer Stein & Archangel Michael Beer Stein) I have purchased for my son-in-law and he has been delighted with them. I have received great service in the past and the quality of the steins are wonderful. - Patricia, MA

Thanks for the great service and wonderful product.

Val, IL 

I wanted to let you know that I was very happy with my steins (German Heritage - National Anthem Beer Stein, Kaiser Wilhelm II Beer Stein & Germany Souvenir Beer Stein). They are definitely some great works of art. The shipment was delivered in only a few days and it was packaged very carefully. - Glen, OH

 I just wanted to tell you that the service and the quality of the stein was fantastic! Kevin went above and beyond the call
to make sure our beer stein was on time for Christmas. I am happy to be a referral for your business as a very satisfied customer,
and will definitely let others know about you. - Pete, WI


Hi, I just wanted to thank you for all your time & help on the figurine for the lid of the stein, also thank everyone else involved. I hope you all had a merry xmas, and have a happy new year.  Regards, Hank, FL
P.S. Hope you have a good 2011
 

Hi - A quick note to let you know my recent purchase of 2 stoneware mugs ("Purity Law" and "Deutschland") far surpassed all expectations--they are  beautiful,high-quality tankards,  and... my husband absolutely LOVES them!
 
For the last year or so, my husband started drinking beer out of my ceramic tea mugs ( and driving me crazy in the meantime-beer and fine tea, in my mind,  just dont mix). When I asked him "Why?" , he told me he liked the "medieval quality" of drinking beer out of ceramics!  KA-BAM...with Christmas on the horizon, Santa's little elves hopped on the internet and found you!
 
The ordering process was easy, your detail and links helped me select the designs I thought he would ( and did) like best...Thanks again for a really fun Christmas gift-in fact he wants to take his tankards to a local brewpub and drink out of them there!
 
My tea mugs & marriage restored...all thanks to you and 2 stoneware tankards!
 
Sincerely, P.W., CA
 
All of the comments are right on. The stein was packed perfectly and stein is beautiful. I will definite recommend and continue to use this website. Thank you for the prompt delivery and exceptional product. Nice to know a business that values their customers to earn a customer for life.
- Brett, NJ 

Thank You very much for the prompt handing of my order. Everything arrived in excellant condition today and
actually I am drinking a DAB Bier from the Mug. I will definately be ordering again, Again, Thank You!!! Bill, NJ
 
 
 

Customer Feedback

Please take a moment to tell us what you think about our company, website, products, service or anything else that comes to mind.  We welcome all of your comments and suggestions!

Please Note: We do NOT share information with any outside groups or interests.  Your information will NOT be used for mailing lists or solicitation.  Comments entered may be posted on our GermanSteins.com website, as shown above, or our GermanSteins.com Facebook page only.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check: