Glass Beer Steins and Beer Mugs | Pewter Beer Steins | Oktoberfest Beer Steins, Mugs & Gifts | German Hat Feathers and Pins | Glass Beer Boots | Custom Beer Glasses
Customer Comments
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Good Morning, Before I say anything else, I want to say it would be a pleasure to do business with other companies if they all had a customer service like yours. After dealing with people who act as though their profession is a bother to them, and you as a customer, are a greater bother, it's great to find someone who does a good job and treats customers well. Thanks. |
Thank you for the promotion offer. It was very kind of you to offer it to me. You have lots of nice stuff on your website. I look foward to ordering from you. - Evelyn, FL |
Thank you again. Thanks! I love your stuff! I got a beer stein and it was BEAUTIFUL! - Evelyn, FL | My husband and I really liked your website so we thought we would recommend you. - Melanie, WI |
| We received our order Saturday and we thank you for the wonderful job you did packaging it, not a scratch anywhere! Jerome is really happy with the beer steins and can’t wait to give them to his groomsmen this coming Saturday at our wedding reception. Thank you for your help in getting them to us quickly.- Cyndy & Jerome |
Just wanted to let you know that the beer steins were great, got a lot of great comments and big thanks, I also will have to get myself one. Thanks again for your help. - Pete, NY |
I am from WI so it is nice to support a WI family company and you have a great website. - Amy, WI |
Thanks so much for your prompt handling of exchanging the "boy fishing" for the firefighter beer mug. It is indeed beautiful and will look "glorious" in my den with all the other firefighter paraphernalia collected over the years. - Barbi, OH |
| Great, thank you so much for your time and effort. I really do appreciate it! - Jim |
Excellent!! Thank you for all your additional and swift efforts! I am greatly interested in many of the products on your website! - Jamie, UT |
I received the shipment. It is exactly what I wanted. Thank you. - Pat, VA |
Received my order, Thank You for quaility,ease, speed and excellent packing, we'll order again. - John, PA |
| Thank you very much! I received the beer steins and they are awesome. Thanks for keeping me posted on ordering and shipping. I will recommend your site to people I know. Thanks again. - Brandon, PA | Thank you. I really do appreciate the effort you have put into this search. - Robb, TX | Thank you so much for the effort you put forth in finding the beer stein. Michael will be beyond belief and it will help be a touch point of his past. Extraordinary customer service! Thank you, - Robb, TX |
Thank you so much for the packing of the Russian Czar beer stein, it arrived in wonderful shape. - John, TX |
| Great Selection of Steins! Thanks! - Robert, PA | Thank you for your help!!! That is a great stein! -Sincerely, Correna | Thank you so much for researching this. -Debra |
Thank you so much for your thoughtfulness and prompt attention. May God Bless! -Dean |
| Thank you so much...I was able to find what I was looking for on the Hofbrauhaus site! Appreciate your time, Michelle |
Thank you so much for your response, I appreciate you taking the time to tell me the translation. Thank you again, Joni |
Thank you so much, gave me a better idea of what my stein is, again thanks. -Margaret |
I've checked around the internet and I can see that Northcote Imports is VERY competitive on price. Thanks, John |
| I have been on other sites and yours is tuly the best; good quality and friendly service. - Korey, NJ | Wow, what a quick, thorough response. Thanks! FYI, next time we're in Bailey's Harbor, we'll stop by. -Elena | Hello! I just wanted to take a moment to sincerely thank you all for what has to be one of the best customer service experiences I've ever had the pleasure to deal with. My order for the Official Oktoberfest mug, 6-pack 1L mugs and Ireland mug arrived safely packed and with out any issues. Thank you for everything, and I look forward to shopping with Northcote Imports in the future! - Ross, PA |
Thank you for such a quick response. Great customer service. Thanks again! -Michael, CO |
| Thank you so much for all of the concern, outstanding service and e-mails with my order. I do appreciate your constant up dates, contacts and thoughtfulness. Have a great day and I look forward to do business with you in the future. Very Respectfully, Linda, CA | The stein arrived today in great condition, thanks - Mark, VA | Just wanting to let you know that the two steins arrived safely today and they are absolutely stunning! We sure love shopping with you wonderful folks. You've got the BEST products! High quality, beautiful and flawless! Thank you very much, ... We'll be back 4 more!!! - Marlene, ID |
I appreciate your extra effort. I'll be back on your site for next year's stein, only earlier. Best regards, Al, CA |
| I wanted to send a Thank You to for your fantastic customer service! I enjoyed my buying experience and will quickly recommend you to friends and family. My products arrived in a timely manner and was in great condition. Merry Christmas, Craig, OH | I just want to thank you for your quick, timely response to my recent orders. The first beer mugs were so large, but you were able to get me the smaller ones quickly. Both shipments were of great quality, too. Thanks, Lucinda, MN |
Just recieved my order today, everything was perfect,my wife thinks the Oktoberfest Celabratory Stein is Beautiful and it is !! The magnet bottle opener is on the fridge, looks great. The Packaging was the Best and thanks for the coasters, I have all intentions of giving another order real soon. Thanks Again, Joe, FL |
Thank you so much! That is very helpful indeed. Your customer service is wonderful! |
| NCI, I couldn't be more thankful!!...Thank you again for such a quick response. Customer service goes a long way with me regarding future business. It is appreciated. Sincerely, Dave, CA |
Awesome! Thank you very much. I will remember this great customer service. - Patrick, LA |
Thank you so much. It is nice to know that some people will still spare a few moments of their time to help someone out. - Ryan |
This is fantastic--thanks so much for this (translation) service! - Gloria |
| Thank you very much. I sincerely appreciate your help and will remember this when making future purchases. Thanks again. | I have ordered from you before and was totally satisfied with how my steins were packages. Great job and also the service was outstanding. - Tanya, NC | I was so happy to find your great website! Thank you in advance for your help. Sincerely, Kathleen |
Thanks a million. You guys are great. Thanks again for the follow-up. - Pat |
| I would like to say thank you to you for the time and effort you made in identifying my stein for me. Many Thanks, Ian | Just wanted to say thank you for the extra efforts you put into making sure the order got to me in time for my event. I really appreciate it and it will make the evening memorable. Nice to work with you and your customer service was exceptional. Gratefully, Tanya, MA | Thanks so much for having this web site and for ordering the mugs (Official Oktoberfest 2008 Mug) for us Americans who appreciate them. - Barbara, VA | I just received my order, and I wanted to let you know how impressed I was! The Oktoberfest apron is delightful and the German and Polish glass beer steins are beautiful!!! Can't wait to give them as gifts to see the faces of the recipients. I know they'll love them. Thanks again for the beautiful items. - antoinette, OH |
| thank you very much for the great service. - George, APO, AE | Thanks again for ordering these mugs (Official 2008 Oktoberfest Mugs) for us in the US. Would rather be at the Oktoberfest to get one, but this is second best. - Barbara, VA |
I would also like to commend your company. I have been very pleased with all of the items I have received. -Kelli, NY |
Yesterday I ordered 5 Gambrinus Beer Steins and they came in the mail today! They are beautiful steins and I couldn't be happier with the purchase! These are going to make the greatest groomsmen gifts of all time! Also, the man I spoke too on the phone when I ordered was very friendly. This was a great experience and I will definately order agin. Thank you Northcote Imports! - Michael, MN |
| Thank you so much I sure appreciate that translation! - Susan |
Your operation is a class-act. Keep up the great work! Thank you, Seth, MD |
Thank you for responding so quickly to my request. I received the replacement stein yesterday afternoon and it is in excellent condition! I couldn't be happier with your company and with how easy you made it for me to return the defective stein. Thank you so very much! It's been a pleasure doing business with you! - Tammi :o), CA |
Your website is well put together and easy on the eyes. - Gary, CA |
| Thank you very much! I appreciate the quick action on this one. You know, as a retailer myself I've often told my employees that people don't judge you by the great service you give every single day. They look at that one time something went wrong and how you handled it! Well, this was handled expertly and one of the better online customer service experiences I've had! I really appreciate that fact and will let everyone I know know where they should go if they have any glassware needs. - Gunnar, ND | Thank you very much for adjusting the shipping and seeing to it that we receive our merchandise in time. We appreciate the extra attention to detail and the customer service. - Jean and Johan, MN |
Just want to let you know that I received everything, and it all looks great. Thanks again for your responsiveness and great customer satisfaction, coasters and shot glasses. You’ve been great to work with! Cheers, Jon, MI | I just want to let you know how pleased I am with all the items I have purchased for our nonprofit store. I never have trouble getting what I order and in a reasonable time. its great. I will be glad to continue doing business with you in the future. Linda, chairperson german american band auxicillary, NY |
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Mugs/boots arrived yesterday. They turned out great. Thanks for the |
Thank you– I received the beer mug on 8/14/09. It was packed so no harm could come to it. It's a great mug. Northcote Imports is on my "great places to shop" list. Good Job. Well Done. Barbara, NY |
Greetings, Your shipments has arrived. Thank you much for your great customer service. I hope to do more business with your company in near future, Sincerely, Gabriele, NY |
Wow!!! Excellent service.......... I am totally impressed. -Peggy, CA |
| The 2 Das Boots I ordered from your company were OUTSTANDING!! My husband and his friends are still raving about them! Thanks so much!! I will definitely tell my friends and family to order from your company!! You guys have gone over and beyond great customer service! Thanks again, Toniann, NY |
Thank you so much for your work on this! You guys were very easy to deal with and very informative throughout the process. I placed the order online and I am looking forward to seeing them in person. Thanks again for all the help! Joe, CA |
Thanks for the extreme courtesy and immediate response to my call. Best wishes for a very happy holiday season ! Marcia, PA |
I received the package today. Thank you for your quick response! Merry Christmas! Judy, MI |
| Thank you Northcote Imports for responding to me so promptly and shipping out my order. I appreciate it. I'm sure I will be ordering from you again in the near future. Thanks, Damaris, IL |
I am finally getting around to say Thank You so very, very much for the excellent steins. I kept one and the other was a gift and that person was left speechless. They put their stein in the middle and in front of their collection for all to see. Mine is in the China Glass Cabinet and also in front for all to see. Again Thank You, Thank You, Thank You!!! - Doug |
Thank you so much for your help and for responding so promptly. -Gilda | Thank you so much for responding promptly I appreciate it! I have just completed my order and anticipate that I will be a continued customer. Respectfully, Tiffany, CT |
| This is extremely gracious of you, and I am very grateful. This is my second purchase from your company and I make almost daily use of the glassware I bought previously. Some friends and I went to Oktoberfest in Munich in 2006 and I recall those good times every time I take a sip. Thanks again. - Peter, MO |
Thank you so much! I really appreciate your help and will research the manufacturer using the companies you have recommended. Thank you again, Mary |
I recently ordered the 1 liter Oktoberfest ceramic mug and 1/2 liter HB glass mug. I wanted to compliment you on the very fast delivery and extra touches like the usps notifications and the coasters you tossed in. Also the careful packaging was very much appreciated. I will be buying more from you and recommend as well. - H.J., IL |
Just wanted to say that everything arrived yesterday and was in perfect shape. Thanks again for all your help with this order. I'll be sure to come back in the future when I'm ready for more. Have a good weekend! - Bill, IL |
Thank you so very, very much for your help and your extraordinarily fast response. I'll contact these folks and see if I can find out what I have. You have a terrific website. Just found it, and I'll be back soon. - JT, TX |
Our deepest thanks to you for your valued information. We really appreciate the translation you provided us. Wishing you a wonderful day from London Ontario Canada! - James & Mary |
I just received my order (German coat of arms stein) yesterday and I had to email you and let you know that I am SO happy! |
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Email: customerservice@northcoteimpors.com
German Beer Steins, German Gifts & Beer Boots by Northcote Imports LLC
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Email: customerservice@northcoteimports.com